Following a sustained period of investment and growth, we are increasing our Quality and Performance offer through the creation of a Deputy Head of Quality and Performance role. Phoenix believes everyone seeking support deserves the best possible response. This is an innovative and exciting role for someone who shares our values

We are looking for an exceptional individual to provide senior leadership, supporting the Head of Quality and Performance to drive forward the Quality workplan, to meet risk and compliance needs and continue to work across the sector, with peer agencies, to further develop our approach.

Please download the available Role Profile for full details of key accountabilities

The role is not necessarily based in London. You will be working from home generally, however travel to services across England and Scotland, as well as to our London central office will be required.

About you

• A keen eye for detail and can translate data, learnings, themes and policy into succinct, actionable insight and presenting this in an engaging way
• Ability to conceptualise and bring solution focused and innovative ideas to fruition
• Understanding of relevant governance, quality assurance, legislation and treatment/wider systems. Ability to ensure these are reflected through to policy, training and compliance needs.
•  You will be understanding and passionate about the needs of those accessing treatment services
• If you are passionate about putting your skills to use to support others to make lasting change this is the role for you

Your rewards

• £48,500 with a potential additional performance related pay of 8.5%
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.

About Us

Phoenix is dedicated to transforming lives through our evidence-based approaches, interventions, and activities. With more than 50 years experience our purpose is to use our expertise to support people in their personal recovery and to improve their lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities. We strive to ensure the therapeutic effectiveness and cost efficiency of our work.