Service Manager
We have a rare, exciting and rewarding opportunity to lead the Phoenix Futures teams at HMP's Warren Hill and Hollesley Bay. Phoenix Futures is looking to recruit a Service Manager to lead our specialist psychosocial substance use services.
A passionate and skilled team provide tailored interventions to service users with differing needs in two prisons in Suffolk. These services are two of many of prison based services across England, therefore the new Service Manager will be able to share best practice and access support from our services within Phoenix Futures.
HMP Warren Hill
HMP Warren Hill is a unique prison and the only one of its kind in the country. It is a specialist progression regime for those who have been given a life sentence, an indeterminate sentence for public protection (IPP) or an extended determinate sentence. Warren Hill is an integrated site that promotes a culture of acceptance and tolerance. Phoenix Futures services are integral within this to support the unique population with progression through their sentence and recovery.
HMP Hollesley Bay
HMP Hollesley Bay is a Category D open prison housing adult men at the end of their sentences. For many, this is the last stop before release, as they reintegrate into the community. Phoenix Futures work here is focused on supporting the population to maintain recovery and prepare for future challenges. It is imperative we support people, so their care is seamless from the prison to the community.
The role
- This role ensures the efficient delivery of two comprehensive prison services with emphasis on risk management and supporting continuity of care as prisoners are released to the community.
- You will manage a multi-disciplinary team of Senior Practitioners, Administrator, Substance Use Practitioners and Family Worker providing support and leadership in all areas of delivery.
- You will ensure that service delivery is in line with recommended professional good practice and Phoenix Future’s processes and policies and practices and that the reasonable expectations of service users, commissioners and other stakeholder are met.
- You will maintain a recovery-orientated approach to all undertakings and a demonstrable commitment to continued professional learning & development.
About you
- Experience of delivering high quality services in association with partner agencies in the Prison or substance misuse sector
- An understanding of the complex issues presented by men in custody
- A desire to work in collaboration with healthcare and the prison service whilst adhering to security requirements
- A passion for nurturing and developing your staff
- The ability to contribute to the creative development of our treatment and recovery approach to meet the needs of our service users, our commissioners and stakeholders
Your rewards
- Starting salary of £30,500, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase of up to £36,000
- 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)
- Benefits including season ticket loan, pension scheme and life assurance
- Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
- Continuous training and career development via PXL our dedicated learning management system
- Access to a 24/7 Employee Assistance programme including telephone and online access
- A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
- We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.
About Phoenix Futures
Phoenix Futures is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.
Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.
We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.
We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.
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