Family Outreach Worker

An exciting opportunity has arisen to join the Phoenix Futures Team at our North Lanarkshire Family Service. We are looking for a Family Outreach Worker who is passionate about supporting loved ones affected by someone else’s alcohol or drug use. The North Lanarkshire Family service is a standalone family support service that provides community based support and interventions across the 6 localities of North Lanarkshire to adult family members who are affected by someone else’s alcohol and/or drug use.

The Role

As a Family Outreach Worker, you will support loved ones who are concerned about someone else's alcohol and/ or drug use using a range of 1:1 and group interventions including but not limited to CRAFT. As an Outreach worker you will provide community based support to loved ones in their own community and where appropriate conduct home visits. You will carry a caseload of family members and assess risk appropriately to ensure that appropriate support is given. You will promote the Whole Family Approach and Family Inclusive practice across the 6 localities of North Lanarkshire. 

The role is part time 21.5 hours per week. You will be part of a passionate and skilled team, contributing to the provision of tailored family interventions and recovery approaches.

About You

 To join us as a Family Outreach Worker at The North Lanarkshire Family Service, you will need:

· Relevant experience of working in health and social care, ideally within the field of working with family members or those impacted by drug and alcohol use, problematic substance use, mental health or another comparable field

· Evidence of effective partnership working and the ability to network for the benefit of the client and service

· Evidence of managing a busy caseload or tasks and excellent organisational skills

· To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems

· Excellent communication skills, both written and verbal

· Understand complex issues that family members and individuals impacted by alcohol and/or drug use face

· Determined, with a drive to succeed and a willingness to learn

· Passionate and enthusiastic about making a real difference to the lives of people we support 

   Full driving license and own transport necessary

So, if you’re seeking your next challenge as a Family Outreach Worker, please get in touch or apply today.

Your Rewards

· Starting salary of £24,637 pro-rata, with opportunity to access potential yearly salary increments subject to appraisal

· Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation

· 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)

· Benefits including season ticket loan, pension scheme and life assurance

· Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities

· Continuous training and career development via PXL our dedicated learning management system

· Access to a 24/7 Employee Assistance programme including telephone and online access

· A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.

· We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

The Service - Building Futures North Lanarkshire

We have a passionate and experienced team who support people and families who are affected by drug and/or alcohol use.  We work across the 6 localities of North Lanarkshire.  We provide support from our base in Coatbridge and also in Airdrie, Bellshill, Cumbernauld, Motherwell and Wishaw. We support people and families to overcome any barriers they may face and help to reduce social isolation. We promote recovery and challenge stigma. We believe in showing people that not only is recovery possible, it is happening every day across North Lanarkshire. We offer a wide range of services to help provide support. These include 1:1 and group work, Peer Mentoring, CBT Counselling, Recovery Through Nature, Family Support and general advice and signposting.

About Phoenix Futures Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised,

to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Interview Process We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for a face to face interview which will be held on 2^nd October 2025. All details will be provided in advance so that you can feel adequately prepared and we can support you with reasonable adjustments as required.